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My code is not working. What should I do?
The five most common reasons a code is refused, and how to fix each one.
Do not worry: almost every refused code has a simple cause. Check these in order.
- Region: the card region must match your account region (see "Which region should I choose?").
- Typing: copy the code with the Copy button instead of typing it. Letters like O and 0, or I and 1, are easy to mix up.
- Right place: redeem it in the official store of that brand (for example Steam → Redeem a Steam Wallet Code).
- Already used: if you redeemed it once, the value is already in your account balance on that platform.
- Account limits: some platforms limit new accounts. Try again after a few hours.
Still refused?
Contact support with your order number (shown in Purchases) and a screenshot of the error. We check it with the supplier and replace the code or refund you if it is faulty.
Never share your code in public comments or with anyone who messages you first.
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