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Code says "already redeemed": what to do

The steps to follow if a platform says your new code has already been used.

If a platform says a code was already redeemed, first make sure it was not added to your own account, or another account you use.

Check first

  1. Look at the transaction history or wallet of the account you redeemed on.
  2. Check other accounts you are signed in to, such as a family member's console.
  3. Make sure you did not redeem the same code earlier by mistake.

Then contact support

If the funds are not on any of your accounts, contact JR support with your order number and a screenshot of the error. Do not share the code anywhere else.

Never share a code before you redeem it, not even in a chat with someone who says they work for the brand.

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