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I bought a card for the wrong region

What to do if your card's region does not match your account.

It happens: a US card for a UK account, or a Europe card for a Saudi account. Here is what to do.

  1. Do not keep trying to redeem the code on the wrong account.
  2. Check whether you have another account in the card's region where you can use it.
  3. Contact JR support with your order number before the code is used.

Digital codes cannot always be exchanged once they are delivered, because the code is visible to you. Support will check what is possible for your order.

To avoid it next time, check your account country first, then pick the same region on the brand page.

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