Last updated: 7 November 2026
A code can be used as soon as it is shown to you. For this reason, delivered codes cannot be returned or exchanged, except in the cases below.
If we cannot deliver a product, the order is rejected and the full amount goes back to your balance automatically.
Write to jrkeys@jrkeys.com as soon as possible with your order number and a screenshot of the error. We check the code with our supplier. If it is confirmed that the code was invalid or already used before it reached you, we replace it or refund the amount to your balance.
Please check the region and platform before you buy. A delivered code bought for the wrong region cannot be refunded. If your order is still pending, write to us at once and we will try to cancel it.
If a deposit arrives with a different amount or does not show in your balance, write to us with the deposit reference. Requests to send unused balance back to the original payment method are reviewed one by one.
For any refund question, write to jrkeys@jrkeys.com. Include your order or deposit reference.